Once your order has been shipped, you will receive an email with tracking information. You can also check the status of your shipment on theDHL website

To provide you with the best possible service, we have been relying onDHL's proven shipping partnersfor years to ship our products. DHL stands for reliability and efficiency, and we have full confidence in their ability to deliver your order safely and promptly.

Thank you for your trust in Glowina and for your message!

We have received your return and are handling it with the utmost care. Please note that the inspection and refund process can take up to 5 business days after we receive it.

Thank you for your patience – your shopping experience is very important to us. 💛

To ensure smooth processing of your return, we kindly ask you to exercise your right of withdrawal before sending back the return. Please register your return with us by sending an email to "support@glowina.de". In this email, please provide us with the relevant information regarding your return.

This includes, for example:

1. Your order number
2. The items you wish to return
3. The reason for the return (optional, but helpful for us to improve our service)

Once we have received your return registration, we will initiate the further process and send you all necessary information for the return shipment.

We appreciate your cooperation and are available should you have any further questions or concerns. Thank you for your understanding.

Not at all! We offer free shipping on all orders over €75.

As soon as you have successfully completed your order, you will immediately receive an order confirmation from us by email. This will be sent to the email address provided during your purchase. In the order confirmation, you will also find your individual order number. Please note that the order number always appears with a "#" followed by a combination of numbers, for example #12345.

We recommend checking your spam folder as well, in case the email does not appear in your main inbox. Your order confirmation is important to keep track of all relevant information regarding your order. If you have any further questions, please do not hesitate to contact us. Thank you for your trust in our product!

Yes, and that is extremely important to us. Not a single one of our products is tested on animals, neither by us nor by our partners or suppliers. We are committed to responsible development and stand 100% behind our ethical standards.

We place extreme importance on quality, from the very first ingredient to the packaging. Each product is carefully developed, tested, and produced with attention to detail. Our formulations are well-thought-out, effective, and designed for real results. In short: we make no compromises when it comes to quality.

Our products consist of a combination of high-quality, proven ingredients, both of natural origin and modern, safe active ingredients. We rely on nature where it offers genuine advantages, and on science where it delivers better results. Always with a focus on efficacy, skin and hair compatibility, and performance.

Glowina stands for minimalist design, luxurious care, and uncomplicated styling routines inspired by modern beauty. ✨